ZIVERSEPrivacy Policy
Last updated: 28 September 2026
This Privacy Policy explains how Gowappily Infotech (“we”, “us”) collects, uses, shares and protects information when you use the ZIVERSE mobile app (the “App”, Android package gowappily.ziverse) and this website. By using the App you agree to the practices described here.
1. Information we collect
| Category | What | Why |
|---|---|---|
| Account & profile | Phone number, name, username, email (if you add or sign in with Google/Apple), profile photo, bio, links, WhatsApp number, optional password (stored hashed) | Create and secure your account, show your public profile |
| Content you create | Property listings, reels, photos, videos, stories, captions, hashtags, comments, ratings, chat messages, agreements, visit requests, feedback | Provide the core service; content you post publicly is visible to other users |
| Location | Approximate or precise location, only if you grant permission; the location you choose to add to a post | Tag posts, show nearby listings first |
| Identity verification (optional) | Selfie, government ID images and a short description for KYC; business documents for dealer verification | Verified/Trusted badges, fraud prevention. Visible only to our review team |
| Payout details (optional) | Bank account holder name, account number, IFSC, UPI ID, PAN | Pay out creator earnings and meet tax obligations |
| Payments | Order and transaction records (amount, plan, status). Card/UPI/net-banking details are entered with our payment processors and are not stored by us | Subscriptions, promotions, refunds, accounting |
| Usage & activity | Views, watch time, likes, follows, saves, contact clicks (call/WhatsApp/chat), searches, referrals | Personalize the feed, show creators their analytics, prevent abuse |
| Device & technical | Device model, OS version, app version, IP address, user agent, push notification token, crash and performance logs | Security, session management, delivering notifications, fixing bugs |
We do not collect your contacts, SMS messages, call logs or microphone audio except audio recorded inside videos you choose to capture.
2. How we use your information
- Operate the App: sign-in, feed, search, chat, visits, agreements, notifications.
- Verify identity, moderate content, detect fraud and enforce our Terms and Community Guidelines.
- Process payments, subscriptions, promotions and creator payouts.
- Send service messages (OTP, security alerts, activity notifications). You can switch off notification categories in your device settings.
- Analyse crashes and usage to improve reliability and features.
- Comply with legal obligations and respond to lawful requests.
We do not sell your personal data and we do not use it for third-party advertising.
3. Who we share it with
Other users. Your public profile, listings, reels, stories, comments and ratings are visible to other users. Your phone number is only shown if you choose to display contact options on a listing.
Service providers that process data on our behalf:
| Provider | Purpose |
|---|---|
| Google (Sign-In, Maps) | Optional sign-in; map display |
| Apple (Sign in with Apple, iOS) | Optional sign-in |
| MSG91 | Sending one-time passwords by SMS |
| Cashfree Payments, Stripe | Payment processing |
| Expo / Google Firebase Cloud Messaging | Delivering push notifications |
| Sentry | Crash and error diagnostics |
| Mapbox | Place search when you add a location to a post |
| Epidemic Sound | Licensed music library for reels |
| Our cloud / hosting infrastructure | Storing your data and media |
Legal and safety. We may disclose information to authorities when required by law, or to protect the rights, safety and property of our users and the public. If we are involved in a merger or sale, data may transfer to the successor, subject to this policy.
4. App permissions
- Camera & microphone – record property photos and reels. Requested only when you tap to capture.
- Location (approximate / precise) – tag posts and show nearby listings. Optional.
- Photos & videos – you pick files with the Android system photo picker; the App does not get access to your whole library.
- Notifications – alerts about messages, visits, followers and listing activity.
- Internet – required to use the service.
You can revoke any permission at any time in your device settings.
5. Retention
We keep your data while your account is active. When you delete your account (see below) we permanently delete your profile, content and personal data. We retain a limited set of records where the law requires it or for legitimate purposes:
- Payment, subscription, wallet and payout records – kept for tax, GST and accounting compliance (up to 8 years). After deletion these are no longer linked to your name, phone or email in the App.
- Messages you sent to other users – remain in the recipient’s chat, shown as “Deleted user”.
- Reports, fraud and legal-hold records – kept as needed to protect users and comply with law.
- Backups – deleted data is purged from backups on their normal rotation cycle (up to 30 days).
6. Your choices & deleting your data
- Access & correct – edit your profile in the App (Menu → Edit profile / My Account).
- Delete your account – in the App: Menu → My Account → Delete Account. If you can’t sign in, follow the steps on our Delete Account page.
- Sessions – review or sign out devices under Menu → Manage Sessions.
- Location, camera, notifications – manage in device settings.
- Other rights – depending on where you live (for example under India’s Digital Personal Data Protection Act, 2023) you may have the right to access, correct, erase or port your data, and to withdraw consent or nominate a representative. Email us to exercise these rights.
7. Security
Data is encrypted in transit (HTTPS/TLS). Passwords are stored as salted hashes, and access to KYC documents is restricted to authorised staff. No system is perfectly secure, so we cannot guarantee absolute security; please protect your device and credentials.
8. Children
ZIVERSE is for people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a child has provided us data, contact us and we will delete it.
9. International processing
Our servers and some providers listed above may be located outside your country. Where we transfer data, we rely on the safeguards required by applicable law.
10. Changes to this policy
We may update this policy. Material changes will be announced in the App, and the “Last updated” date above will change.
11. Contact & grievances
Questions, requests or complaints about your data: support@ziverse.app. This address also serves as our Grievance Officer contact under applicable Indian law; we acknowledge complaints within 48 hours and aim to resolve them within 30 days.