ZIVERSEDelete your ZIVERSE account
You can permanently delete your ZIVERSE account and the personal data associated with it at any time. Deletion is immediate and cannot be undone.
Option 1 – Delete inside the app (fastest)
- Open ZIVERSE and sign in.
- Go to your Profile tab and tap the menu icon.
- Under My Account, tap Delete Account.
- Read the summary, enter your password if your account has one, type DELETE and confirm.
Option 2 – Request deletion by email
If you can’t open the app or have uninstalled it, email support@ziverse.app with the subject “Delete my ZIVERSE account” from the email address on your account, or include the phone number registered on the account. We may ask you to confirm ownership (for example by an OTP to your phone). We complete verified requests within 7 days.
Before you delete: withdraw any wallet balance (it is forfeited on deletion) and note that any active subscription ends with no refund for the unused period. A pending withdrawal must be paid or rejected before deletion can proceed.
What is deleted
- Your profile: name, username, phone number, email, photo, bio and links
- Your listings, reels, stories and their media files
- Your likes, comments, followers/following, saved items, saved searches and blocks
- KYC and dealer-verification documents and your bank / UPI / PAN details
- Your sign-in methods (password, Google / Apple links), active sessions and push-notification devices
What is retained, and for how long
- Payment, subscription, wallet and payout records – retained up to 8 years to meet tax and accounting law. They are disconnected from your identity in the App.
- Messages already sent to other users – remain visible to the recipient as “Deleted user”.
- Abuse-report and legal records – kept as long as needed to protect users or comply with law.
- Backups – purged within 30 days.
You can create a new account with the same phone number afterwards; it will start empty.
Want to delete only some data (for example one post)? You can do that in the app without closing your account. See our Privacy Policy for more.